Out of our 27,350 days on this planet, around 10,575 will be spent at work. Do we really want to spend it with people who do not bother to smile and do we really want to come to work ourselves without a smile? Even if we don’t mind, can we really assume those 20 people in our day will not either?

For an industry that attracts talent and deals with inspiring people to make the next move in their career, it is ironic that the biggest hurdle for recruitment companies’ growth is their ability to attract talent.

Having moved from a large corporate machine to a small start-up in a completely different discipline, I can see that really, it is not a ‘one size fits all’ model for KPIs.